TERMS & CONDITIONS

 

RETURNS

In the rare event that goods are delivered faulty or damaged please email sales@cafflanoshop.com so we can arrange a replacement or a refund.

Also in the event of missing parts, please open the box and examine the product within 7 days after receiving Cafflano. We do not send missing parts after 7 days examination period.

Cafflano Shop hopes that you will be delighted with your order. However, if you do not wish to purchase, we will gladly offer a refund on all products returned to us within fourteen days of your receipt, provided they are returned in original packaging, in an unopened and unused condition with tracking number.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@cafflanoshop.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@cafflanoshop.com and send your item to address below.

Please send the items back to the below address and note, Cafflano Shop will only reimburse the cost of the products and not any postage or shipping fees. (You will need to bear the cost of returning the goods).

Cafflano Shop, 320 Don Park Road, Unit 13, Markham, Ontario, Canada, L3R 1J4

* Sale items or special purchases bought in the sale or at promotional events may not be returned for exchange or refund

* Requesting money back or credit for lowered price on website with same size and colour, you can get money back before 7 Days after purchase.

 

OTHER INFORMATION

Please note, we are unable to change your delivery address once an order has been placed.

 

DELIVERY

We aim to deliver within Canada and USA orders within 7~14 days with tracking information.

Holiday season or busy season may take up to 2~3 weeks.

 

WARRANTY

Cafflano Shop has 1 year manufacturer’s warranty.
Physical damages are not covered by warranty.

 

OWNERSHIP OF RIGHTS

All rights, including copyright, in this website are owned by or licensed to Cafflano Shop. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.

 

ACCURACY OF CONTENT

The packaging may vary from that shown. The weights and dimensions are approximate only. We have made every effort to display as accurately as possible the colour of the products that appear on the website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the merchandise on delivery. To the extent permitted by applicable law, Cafflano Shop disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. Links appearing on this website are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website, in any off-website or in any linked websites.

 

AVAILABILITY

All items are subject to availability. Validly stated prices on our website remain in effect for so long as the merchandise is available or as otherwise stated on our website. We will inform you as soon as possible if the goods you have ordered are not available.

 

DELIVERY CHARGES AND PAYMENT

Deliveries can only be made within the Canada and United States.

You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorization by the card issuer. Fraudulent use of credit cards will be reported to the relevant authorities. If the issuer of your card refuses to authorize payment we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

 

US Buyers – Please note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to buying.

 

PRICING ERRORS:

Pricing errors may occur on the website. We reserve the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from Cafflano Shop.

 

 

PRIVACY POLICY

This privacy policy sets out how “Cafflano Shop” uses and protects any information that you give “Cafflano Shop” when you use this website.
“Cafflano Shop” is committed to ensuring that your privacy is protected and does not sell your information to third parties. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
“Cafflano Shop” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from March, 2014.

What we collect
We may collect the following information:

  • name and address
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customize the website according to your interests.
  • We will never sell your information.

 

Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

How you can contact us

If you would like to contact Cafflano Shop about our Privacy Policy and/or if you feel that we are not abiding by this privacy policy, you should email us at sales@cafflanoshop.com. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

Standard Size Promotion Free shipping condition

Some area(Extended Area and Remote Area) may require extra shipping cost even after placing orders. Cafflano Shop may charge Buyer an extra charge for extended and remote area.